Frequently asked questions
Updated as of 10 July 2024
Who is Commercial Credit Control?
Commercial Credit Control provides overflow and receivables management support to many of Australia & New Zealand’s leading service providers. Our clients utilise our services to help their customers get back on track.
Why is Commercial Credit Control contacting me?
One of the reasons we may have tried to contact you is to discuss the payment of an overdue account. You can get back in touch with us in many convenient ways including phone, SMS or email.
Why is Commercial Credit Control contacting me and not my service provider?
Your service provider has engaged Commercial Credit Control to help collect your overdue account on their behalf. It is very important that you contact Commercial Credit Control to arrange a flexible payment solution.
I received a letter, email or SMS from Commercial Credit Control, what do I do?
Don’t worry, you aren’t the only one! It’s really simple, give us a call and we will do our absolute best to tailor a payment solution for you*
*Different service providers to which you owe a debt may have specific requirements in respect to the payment options that they will enter into.
How do I make a payment?
We’ve made making a payment as simple as possible – payment portals are available via our website, or through the SMS communications we would have sent you.
What do I do if I cannot make payment immediately?
Don’t worry, you aren’t the only one! It’s actually really simple, you give us a call and we will try and tailor a payment solution for you*. We want to help make it easier for you to pay off this overdue debt and get back on track as quickly as possible.
*Different service providers to which you owe a debt may have specific requirements in respect to the payment options that they will enter into.
Has a default been listed on my credit file?
If you’re not sure, you can contact a credit reporting agency. You are entitled to a free copy of your credit report each year, but they will require some identification to be able to process your request. You can get in touch with a credit reporting agency using the links provided – Equifax at equifax.com.au / mycreditfile.com.au, or Illion (formerly Dun & Bradstreet) illion.com.au.
Why do you ask for my date of birth and address when you call?
Can Commercial Credit Control collect overdue debts on behalf of my business?
Commercial Credit Control provides overflow and receivables management support on behalf of many of Australia’s leading telecommunication, financial services, insurance and utilities providers. For information on how we may be able to assist you and your business, you can refer to our Corporate Information.
How can you apply for hardship assistance?
- Speak with our Hardship Team today by calling 1300 137 303, or click here to obtain a copy of our Hardship Application form. The form can be printed or completed on your smart phone or other smart devices. Once you have completed the form, please send it to [email protected], with any relevant supporting information and documentation.
- In order for us to assess your request, we will ask for information about your current financial situation. Depending on your reason for requesting hardship assistance, we may also ask you to provide us with supporting information and documentation such as:
- Bank statements
- Centrelink Income Statement
- Pay slips
- Medical documents
- Separation Certificate
- Details of other hardship arrangements you have with other providers/creditors
- Any information or documentation relevant to/supporting your circumstances
Everything you tell us, or provide to us, is treated as confidential.